Shipping & Returns

Shipping Options

All shipments are subject to Nespresso’s Terms of Use and Conditions of Sale. Expected delivery and pickup times are subject to product availability.

All Orders

Option Cost Detail
Standard shipping – Continental US FREE For registered customers only, on orders of $50 or more (excl. tax)

Place order by 4PM local time M-F.
Orders typically arrive within 2-4 business days
$6.95 For registered customers, on orders below $50
For all guest checkout ordersPlace order by 4PM local time M-F.
Orders typically arrive within 2-4 business days.
Standard shipping – Non-Continental US

– Alaska
– Hawaii
– Guam
– Virgin Islands
– Puerto Rico

 FREE For registered customers only, on orders of $50 or more (excl. tax)

Place order by 4PM ET M-F.
Orders typically arrive within 7-10 business days.
$11.95 For registered customers, on orders below $50
For all guest checkout ordersPlace order by 4PM ET M-F. Orders typically arrive within 7-10 business days.

SAME DAY PREMIUM*

Option Cost Detail
Los Angeles, CA
Pasadena, CA
Torrance, CA		 **$9.95 For registered customers on orders of $50 or more (excl. tax)

Sun-Sat: Place order by 10:30AM (local time)
Receive by 9pm (local time)
New York (Manhattan, Brooklyn, Queens)
Seattle, WA		 **$9.95 For registered customers on orders of $50 or more (excl. tax)

Mon-Fri: Place order by 12PM Noon (local time)
Receive by 9pm (local time)

*Only available within designated zip codes, for registered customers

**Qualify for Free Shipping from $130 (excl. tax).

Pick Up*

Option Cost Detail
Pick Up Point (UPS) **$6.95 Place order by 4PM Local time M-F. Pickup at UPS Access Point within 3-5 business days. UPS will hold package for up to 5 business days.
Nespresso Store Pickup FREE Place order online. Ready for pickup within 2 hours at Nespresso Boutique Store.
Capsules Only.
Find a Nespresso Store

*Only available within designated zip codes, for registered customers

**Qualify for Free Shipping from $50 (excl. tax)

International Orders

Order Nespresso by setting up an account wherever you are. We serve several regions across 64 countries.

Region Selector

Returns

Need to send something back to us? No problem. Returns are easy with Nespresso.

Type of Return Detail
Machine Returns Machines purchased directly from Nespresso can be returned up to 30 days after receipt from purchase or delivery. Any machine purchased at a retail store or from another website must be returned to the original store or site from which it was purchased. Please make sure that your machine is in its original condition and packaging, and include all relevant invoices in your return.

If you experience any issue with your machine, call 1-800-562-1465 (Original) or 1-877-964-6299 (Vertuo) to troubleshoot with our trained specialists.
Coffee Returns Unopened coffee sleeves can be returned up to 30 days after receipt from purchase or delivery. We’re sorry, but individual capsules and opened coffee sleeves are not eligible for returns.

Call Nespresso Club Services at 1-800-562-1465 to initiate a return.